Returns & Refunds
We hope you love your tea! But should you wish to cancel and return your order please notify us within 14 days from the date that you received the tea using the contact form
or via email at firstname.lastname@example.org.
To be eligible for a return, your item must be unused and in the same condition that you received it, we recommend taking care with re-packaging (using the original box if possible) to avoid any damage in transit back to us as you would be responsible for any damage to the item, which may invalidate the refund.
To process your return, please let us know your order number, order date, full name and reason for refund request e.g if the tea was damaged on receipt or you are just wishing to cancel the order, via email to email@example.com. If the tea was damaged please send us a photo as well. We will endeavour to respond within 2 working days with details of how to proceed.
Return Delivery Address:
To return your product, please send it to this address: Brierley, Little Green, Mells, Frome, Somerset BA11 3QZ. Please do not return your product until you have heard back from us.
Please kindly note that you will be responsible for paying for the delivery costs for returning your item (unless the refund request is due to having received a damaged product). We recommend using a tracked service, such as Royal Mail 'signed for'.
Once your return is received and checked, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or any problem with your refund.
If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days from the date of refund approval.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If this is unfortunately the case and you need to exchange it for the same item, please send us a photo of the damage, with your name and order number to firstname.lastname@example.org.